KAREN THOMPSON, CEO, Beauty Secrets Ltd
In this fascinating session, Karen Thompson and her fellow panellists will explain how to nurture and retain talented teams across multiple locations and spell out how growth requires consistency in quality and customer experience across a multi-site business.
Karen has over 25 years’ experience in the beauty industry and is the CEO of Beauty Secrets Salons, a chain of 5 salons, started nearly 40 years ago by her mother, in the southeast of England.
Karen has a background in people management, with qualifications in staff training and personnel practice. She believes that her amazing team is the reason for their longevity and business success. She believes in investing in training and development to ensure they all become the best version of themselves.
